Privacy Policy

At Chicken Run, your privacy and data protection are of paramount importance. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit and use our website chicken-run.ie, operated by Chicken Run. We are committed to protecting your personal data in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and relevant United States privacy regulations. By using our services, you consent to the practices described in this policy.

Introduction

Chicken Run recognizes that privacy is a fundamental right and takes seriously its responsibility to protect your personal information. As an online gambling and casino platform, we handle sensitive data related to your identity, financial transactions, and gaming activities. We are dedicated to ensuring that your information is collected and processed transparently, securely, and only for legitimate purposes. This Privacy Policy outlines the types of data we collect, how we use it, your rights regarding your information, and the measures we take to safeguard your privacy while you enjoy our gaming services.

Data Controller Information

Chicken Run is the data controller responsible for the processing of your personal data collected through chicken-run.ie. As the data controller, we determine the purposes and means of processing your information and ensure compliance with all applicable data protection laws. For any questions, concerns, or requests related to your privacy or this policy, you may contact our dedicated Data Protection Officer or privacy team at the contact details provided on our website. We are committed to responding promptly and transparently to all privacy inquiries.

Types of Data We Collect

We collect various categories of data necessary to provide and improve our gambling services, ensure security, and comply with legal obligations:

Personal Data: This includes your full name, date of birth, email address, telephone number, postal address, and government-issued identification details. This information is essential for account creation, identity verification, and age confirmation to comply with gambling regulations.
Technical Data: We collect information about your device and connection, such as IP address, browser type and version, operating system, device identifiers, and location data. This data helps us optimize website performance, prevent fraud, and enhance security.
Cookies and Tracking Data: We use cookies and similar technologies to collect data on your browsing behavior, preferences, and interactions with our site. This includes session cookies, persistent cookies, and third-party tracking technologies.
Gaming Data: We record detailed information about your gameplay, including bets placed, game outcomes, transaction history, deposit and withdrawal details, and time spent playing. This data supports responsible gambling measures, account management, and regulatory reporting.
Financial Data: When you make deposits or withdrawals, we collect payment information such as credit/debit card details or e-wallet identifiers, processed securely by our payment partners.

How We Collect Data

We gather your data through multiple channels to provide a seamless and secure gambling experience:

Registration Forms: When you sign up for an account, you provide personal and contact information through our secure online forms.
Cookies and Tracking Technologies: We deploy cookies and similar tools to monitor your usage patterns, remember preferences, and analyze site traffic.
Gameplay Tracking: Our platform automatically records your gaming activity and transaction history to comply with regulatory requirements and promote responsible gambling.
Analytics Tools: We use analytics services to understand user behavior, improve our services, and detect fraudulent activity.
Third-Party Sources: In some cases, we may receive data from third-party verification services, payment processors, or marketing partners to validate your identity or enhance our services.

Purposes and Legal Basis for Processing

We process your data for the following purposes, relying on appropriate legal grounds under GDPR and applicable laws:

Service Provision and Contract Performance: To create and manage your account, process your bets, payments, and withdrawals, and deliver our gambling services as agreed.
Legal Compliance: To comply with anti-money laundering (AML), know your customer (KYC), age verification, tax reporting, and other regulatory obligations.
Marketing and Communications: With your consent or under legitimate interests, to send you promotional offers, newsletters, and updates about our services.
Security and Fraud Prevention: To protect our platform and users from unauthorized access, fraud, and other criminal activities.
Customer Support: To respond to your inquiries, resolve disputes, and improve your user experience.

The legal bases for processing include your consent, the necessity of processing for contract performance, compliance with legal obligations, and our legitimate interests balanced against your rights.

How We Use Your Data

Your personal and gaming data are used strictly to facilitate and enhance your experience on chicken-run.ie:

Account Management: To verify your identity, maintain your account, and ensure compliance with gambling laws.
Game Provision: To enable gameplay, calculate winnings, and maintain accurate gaming records.
Customer Support: To assist you with account issues, complaints, or technical problems.
Marketing Communications: To send you offers and information about new games or promotions, subject to your marketing preferences.
Regulatory Compliance: To fulfill reporting requirements to gambling authorities and prevent underage or fraudulent gambling.

We do not use your data for purposes incompatible with those described above without obtaining your explicit consent.

Data Sharing and Third Parties

Chicken Run may share your data with trusted third parties strictly as necessary to operate our services and comply with legal obligations:

Payment Processors: To facilitate deposits and withdrawals securely, your financial data is shared with licensed payment service providers under strict confidentiality agreements.
Regulators and Law Enforcement: We disclose information to gambling regulators, tax authorities, or law enforcement agencies when required by law or to prevent illegal activities.
Marketing Partners: With your consent, we may share limited data with marketing affiliates to deliver targeted promotions.
Service Providers: We engage third-party vendors for hosting, IT support, fraud detection, and analytics who process data on our behalf under binding data protection agreements.

We ensure all third parties adhere to stringent data protection standards and only process data for specified purposes.

International Data Transfers

As an online platform, your data may be transferred to and processed in countries outside the United States and European Economic Area (EEA), including jurisdictions without equivalent data protection laws. In such cases, Chicken Run implements appropriate safeguards to protect your information, such as:

Standard contractual clauses approved by the European Commission.
Binding corporate rules where applicable.
Ensuring third parties provide adequate levels of data protection.

We remain committed to maintaining the confidentiality and security of your data regardless of where it is processed.

Data Retention Periods

We retain your personal and gaming data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal and regulatory requirements. Specifically:

Account and Identity Data: Retained for the duration of your account activity and for a minimum period required by gambling regulations after account closure.
Transaction and Gaming Data: Maintained for statutory periods to support audits, dispute resolution, and regulatory reporting.
Marketing Data: Retained until you withdraw consent or opt out of communications.
Security and Fraud Data: Retained as needed to investigate and prevent unlawful activities.

Once retention periods expire, we securely delete or anonymize your data.

Your Rights Under GDPR

If you are located in the European Union or otherwise covered by the GDPR, you have the following rights regarding your personal data:

Right of Access: You may request a copy of the personal data we hold about you.
Right to Rectification: You can request correction of inaccurate or incomplete data.
Right to Erasure: You may request deletion of your data, subject to legal and contractual limitations.
Right to Data Portability: You can request your data in a structured, machine-readable format for transfer to another service.
Right to Restrict Processing: You may ask us to limit how we use your data in certain circumstances.
Right to Object: You can object to data processing based on legitimate interests or direct marketing.
Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, please contact us using the details provided on our website. We will respond promptly and in accordance with applicable laws.

Cookies and Tracking

Chicken Run uses cookies and similar tracking technologies to enhance your experience and analyze site usage:

Essential Cookies: Necessary for website functionality, such as login sessions and security.
Performance Cookies: Collect anonymous data on site performance and user interactions.
Functional Cookies: Remember your preferences and settings.
Targeting/Advertising Cookies: Used to deliver personalized promotions and measure marketing effectiveness.

You can manage or disable cookies through your browser settings; however, disabling certain cookies may affect website functionality. Our cookie banner and settings allow you to customize your preferences at any time.

Data Security Measures

We implement robust technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction, including:

Encryption: Use of SSL/TLS protocols to secure data transmission.
Access Controls: Strict access restrictions and authentication procedures for employees and service providers.
Regular Security Audits: Continuous monitoring and testing of our systems for vulnerabilities.
Data Minimization: Collecting only data necessary for specified purposes.
Incident Response: Procedures to promptly address and mitigate data breaches.

Our commitment to security ensures your information is handled with the highest standards of confidentiality and integrity.

Policy Updates

Chicken Run may update this Privacy Policy periodically to reflect changes in legal requirements, our practices, or technological advancements. When we make significant changes, we will notify you by posting the updated policy on our website and, where appropriate, sending you direct communication. We encourage you to review this Privacy Policy regularly to stay informed about how we protect your data.

Contact and Complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy or our data processing practices, please contact our privacy team using the contact details provided on chicken-run.ie. We are committed to addressing your inquiries promptly and fairly.

Should you believe that your data protection rights have been violated, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction. We encourage you to contact us first so we may resolve your concerns directly. Your trust is important to us, and we strive to maintain the highest standards of privacy and compliance.

Contact Information

Company: Chicken Run
Website: chicken-run.ie